Consulting

Refresh Networks Consulting Services enable organizations to improve and optimize their business and delivery processes through adoption of industry best practices and experiences. The Consulting Services focuses on delivering Process solutions for optimizing, governing, aligning, managing, controlling, operating and securing customer organizations' business and IT functions.

The delivery methods are based on extensive research and experience and provide a strong framework to guide and implement process solutions to address various pain areas across the organization.

This is further supported by an unmatched breadth of industrialized capabilities and operating models including methods, tools and metrics.

Training

Make the most out of your investment with us. Our training sessions help you realize the benefits of deploying our solutions and maximize IT productivity. They also help you choose the right application to fulfill your company's specific needs.

They give you the extra edge where you understand your requirements and drive applications to do the job for you. These training sessions are aimed at arming Refresh Networks users with everything they need for effective IT Management.

Outsourcing

Our Contact Center Outsourcing Solution provides everything your organization needs to derive best results from its call center services right from the agent's recruiting, hiring and training processes to sophisticated non-stop 24/7 call center operations with our state-of-the-art Cisco IP Contact Center Technology.

Refresh Networks is committed to providing world-class services that exceed both our clients' and their customers' expectations for quality, value and reliability. Refresh Networks knows what it takes to run and effectively manage a high-performance customer care center focused on delivering superlative service and efficiencies while leveraging proven technology.

We believe our Contact Center Outsourcing Solution will also help in driving a continuous improvement environment by bundling-in the expert management support of Refresh Networks. This cost-effective offering stands apart from most other solutions in its ability to dramatically improve your operations and reduce your costs while eliminating the need to invest in call center technology.

Considering the advantages of outsourcing, it becomes obvious that there's a lot to be gained by using it as an intrinsic part of your business strategy. By outsourcing, you can: