After Sales Service
Understanding After-Sales Service Support
After-sales support helps ensure that a customer gets as much use and value as possible out of their purchase. This may entail training on existing features or education about new uses or capabilities. The business reasoning behind after-sales support is that it can contribute to brand loyalty and repeat sales; happier customers tend to create repeat customers. Good after-sales services can also result in positive word-of-mouth for a company. Poor after-sales support can prevent companies from achieving a good customer satisfaction record and therefore growth.
fter-Sales Support Examples
Some examples of after-sales services include companies helping with the installation process (such as computer software), maintaining products through free or discounted service (oil changes included with purchase of a new car or via a paid-for service plan), or having a clear exchange and return policy and providing a customer service number. Some other examples include:
Social Service :
