Drive IT Through
Innovation
An ITIL-aligned, PinkVERIFY Certified, IT Service Desk Built on DFIT (Deep Learning Framework for IT Operation) that helps Businesses to Swiftly Embrace Changes in People, Processes, and Technology.
AI-enabled IT Service Desk to drive
Digital Transformation
40% Fewer Man Hrs.
By simply automating processes like employee on-boarding and off-boarding.
80% Reduction in MTTR
By automating the process of assigning incident management tickets and SLA escalation criteria.
$350K Annual Savings
By automating the inventory management of IT and Non-IT assets.
Resolve Incidents Faster and Enhance End-user Experience with Innovative
IT Service Desk
An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.
Lifecycle Management of Service Request
Enable end-to-end lifecycle management of any service request with integrated ITIL-aligned modules like incident, problem, knowledge, change, and release management.
- $ Build context through relationship mapping for better RCA
- $ Leverage knowledge management with advanced search to promote self-help and deflect tickets
- $ Effectively manage, plan, and implement changes and automate the change process with integrated workflows
KEY BENEFITS
- $ Standardization of IT Processes
- $ Improve Productivity
Service Desk Automation
Get rid of manual repetitive tasks using intelligent workflow automation and time-consuming conversations with end-users about known issues using a virtual agent.
- $ No code workflow builder to create multi-level workflows
- $ Manage technician workloads and trigger intelligent assignments
- $ Create scenarios for specific incident types
- $ Accommodate every use-case with our bot framework that allows integration with any 3rd party application
KEY BENEFITS
- $ Improved ROI
- $ Improved Customer Experience
- $ Less Manual Work
SLA Management
Resolve tickets promptly based on priority, get notified on SLA breach, and measure SLA performance using SLA Management.
- $ Create multiple SLA policies and escalation criteria
- $ Auto-escalate tickets and notify key stakeholders on SLA violations with pre-defined automation rules
- $ Measure SLA performance using compliance reports to gain visibility into the service delivery
KEY BENEFITS
- $ Faster Responses
- $ Measure Efficiency
Engagement with Virtual Agent
An NLP-powered, Virtual Agent to help organizations minimize tickets with known solutions through automated, personalized responses and by providing access to the knowledge base, saving plenty of time for technicians to focus on pressing issues.
- $ Drag and drop conversation builder to create conversation flows
- $ Train multiple models with common search terms
- $ Create custom chat plugins to enhance functionalities
KEY BENEFITS
- $ Reduce cost to serve
- $ Provide 24 x 7 personalized support
Multi-Channel Adoption
Elevate customer experience through a multi-channel service desk. Enable users to select the mode of service delivery ranging from email, through the self-service portal to chatbots.
- $ Maximize user engagement by leveraging social channels like WhatsApp, MS Teams, etc. into self-service
- $ Allow users easy access to the service portal from our mobile app
- $ Make knowledge base accessible from the service portal via an advanced search
KEY BENEFITS
- $ Increase Service Desk Adoption
- $ Better Accessibility
Service Desk Modules
Motadata’s ServiceOps Service Desk helps you Automate Manual Processes to Increase Efficiency and Improve the Quality of your Service Delivery.
Incident Management
A proactive solution powered by AI/ML to capture and troubleshoot disruptions in their service delivery.
Problem Management
An ITIL compliant tool that allows correlating similar tickets and performing root cause analysis.
Request Fulfillment
Manage service requests through their complete life cycle using ITIL processes and Al-driven automation.
Change Management
An ITIL-aligned solution that helps an organization to minimize risk and impact of changes.
Release Management
A solution to deploy changes and new releases through stage-wise tracking.
Availability Management
SLA to define levels of service deliverability and responsiveness of ticket management to maintain the quality of service.
Asset Management
An IT and Non-IT asset inventory management solution that supports ITIL processes to manage asset life-cycle.
Knowledge Management
A solution to create a central repository of knowledge articles that inspire their users towards self-service and assist technicians.
Virtual Agent
An NLP-powered chat system that translates user questions or queries into actionable items like a ticket.
Service Catalog
A solution to simplify service delivery using an e-commerce style catalog and process automation.
Service Asset & Configuration Management
A CMDB that offers visibility of hardware, software, and Non-IT assets to keep track.
Project Management
An intuitive task management system that allows you to break down complex activities into smaller units.