AI-Powered Service CRM beyond Helpdesk
From first touch to final resolution, deliver faster answers, smoother experiences, and higher satisfaction with LeadSquared.
Full-Spectrum Assistance
From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
Unified Omnichannel Customer Support
Deliver always-on, efficient, and unified support
Turning customer service into a measurable business advantage.
AI that works alongside your team
- Auto-routing based on agent availability and capacity.
- AI summaries that give instant context.
- Smart replies drafted in your brand’s voice.
- Sentiment tracking to flag frustration early.
Your support agent that never clocks out
- Autonomous handling to resolve repetitive queries.
- Absorb ticket spikes without adding agent load.
- Contextual replies based on history and behavior.
- Smart escalation to human agents only when needed.
One platform for sales & support
- 360° view for sales, marketing & service.
- Cut tool redundancies, license costs and silos.
- Unlock higher CLV with cross-sell and upsell opps.
Meet your customers where they are
- Unified inbox for WhatsApp, email, chat, calls, & social.
- Advanced search across every record and interaction.
- Omnichannel, consistent CX powered by automation.
Automated Workflows
- Internal Notes
- Child Tickets
- Group Assignments
- Team Analytics
Experience the difference
Turning customer service into a measurable business advantage.
Team Collection
Deduplication
Multi-Level Escalation
Intuitive UX
Smart Quality Checks
Reports & Analytics
Plug into your existing
stack instantly
Integrate with all the tools you use and love. Plug, play, resolve.
Hit the ground running with
lightning-fast set-up
Service CRM is built for fast adoption. Get started in a few clicks.
Start with AI-ready templates
Customize ticket fields
Set up automations
Invite your team
Go Live!
What Our Clients Says?
Melinda Cook
Head of Project - Buffalo Logistics
It is always an absolute pleasure dealing with Shane from Refresh Networks, his quick response and willingness to help is above and beyond expectations.
Lindani Ngema
CTO Two Mountains Holding
The service is just amazing. Working with Shane feels like we are part of the same team, we en- gage very well. The product is easy to use and very light on the eye and I'd say its one of the best IT Service Desk products!!
Zanele Mahlangu
University of Johannesburg
Refresh network is one of the best suppliers we have engaged with. They are always helpful and they go the extra mile.
